Terms of Service, Privacy Policy & Cookies Policy

Last Updated on 14th Sep 2023. Terms of Service

This is a binding and enforceable legal agreement between you (either an individual or a legal entity, “Users”) and Evolution World Wide Limited. This Terms of Service (the “Agreement”) outline the rules and regulations for the use of (“our website”) and the and services made available here (collectively, the “Service”).
You represent that you have full power, capacity, and authority to accept these Terms on behalf of yourself or your employer.
You are not authorised to rent, lease or sublicense access to any of our Services; or circumvent or disable any security or technological features or measures of our Services.
By using our Services, you acknowledge that you have read our Privacy Notice available at (“Privacy Notice”).
By using our Services, you signify your consent to these Terms, and you acknowledge that you have read our Privacy Policy. You may not use our services if you do not consent to all our terms.

This website is owned and operated by Evolution World Wide Limited (“Transcription Puppy“, “”, “us“, “we“), a private limited liability company registered in Hong Kong.
Transcription Puppy is an audio transcription company. By using our website, you agree to comply with these terms of use. If you carry out any transaction through our website, that transaction may be subject to additional terms and conditions which you will be asked to read and accept at the relevant time. To the extent of any inconsistency with these terms, the terms of the transaction apply to that transaction and any matters connected with it.

Transcription Puppy enables our Users to easily have their audio files transcribed in an accurate, fast, and affordable way. Our services help you to have your spoken data transcribed into text.

The period of delivery begins when payment is received by Transcription Puppy and as long as the audio files are not corrupted.
Transcription Puppy has the following delivery times:
I.          Files of 1 hour or less, with good quality audio and up to two speakers, fall under the category of speedy delivery and will be delivered within one business day. If the file is longer than one audio hour, it will take one extra business day for every one extra hour of audio recording.
II.          Complex files may take two to three business days to complete every one audio hour of audio data. Complex files are defined as files that have foreign or regional accent, faint voices, heavy background noises, or files in any way that causes difficulties to hear or comprehend its content. In addition, it also includes files with more than two speakers and cross talking.
Abovementioned delivery deadlines are estimated delivery times and non-binding otherwise confirmed by us in writing. Although we will try out best observe the delivery times, they are not guaranteed whereas every audio is different.
The deadline is met when the files are sent to the customer. If and in so far the transcription fail to be delivered at the agreed time for reasons not attributable to us, the agreed delivery time shall be considered to have been met at the day on which the transcription were sent to the customer. 
Partial deliveries are allowed.
Major unforeseeable operational disruptions, as well as operational interruptions in the event of a government intervention, strikes, lockouts,  lack of means of transportation shortage of energy, official control measures and cases of force majeure at our company or our suppliers shall cause the delivery deadline to be postponed by the duration of the hindrance to performance, insofar as such events are relevant to our ability to deliver the service. We shall without undue delay notify the customer when such hindrances begin and end. Both we and the customer shall be entitled, with the exclusion of damage claims, to rescind the contract in respect of the quantity affected by such disruption to delivery.

All disputes arising out of or in connection with the present contract shall be finally settled by arbitration in accordance with the Rules of the Hong Kong International Arbitration Centre.
The Parties shall attempt to resolve all disputes relating to this Agreement by negotiations.
If the Parties fail to resolve the disputes relating to this Agreement through negotiations, the dispute shall be conclusively resolved in the Hong Kong International Arbitration Centre (hereinafter: The Arbitration Court) in accordance with the Rules of the Arbitration Court. The dispute shall be resolved on the basis of the laws of Hong Kong. The language of the Arbitration Court shall be English.
The Arbitration Court shall consist of 3 (three) members. Each Party shall appoint one arbitrator within the time period prescribed by the Council of Hong Kong International Arbitration Centre. Each Party shall ask the arbitrator chosen by him to appoint a third arbitrator together with the arbitrator chosen by the other Party, who shall be the chairman of the Arbitration Court in the resolution of the dispute. If the arbitrators appointed by the Parties fail to choose a third arbitrator within the time period prescribed by the Council of the Hong Kong International Arbitration Centre, the third arbitrator who shall also be the chairman of the Arbitration Court shall be appointed by the Council of the Arbitration Court of the Chamber of Commerce and Industry. If the Parties fail to form the Arbitration Court in accordance with the provisions of this Article and the Rules of the Arbitration Court, the Arbitration Court shall be formed by the Council of the Hong Kong International Arbitration Centre.
The award of the Arbitration Court shall be final and binding upon the Parties.

To set up an account and use the Service you must:
•           Be 18 years of age, or the age of majority in your province, territory, or country, to become a Member. Individuals under the age of 18, or applicable age of majority, may utilize the Service only with the involvement of a parent or legal guardian, under such person’s account and otherwise subject to these Terms.
•           Provide your legal full name, valid email address, address, and any other information we request to complete your account-signup process.
•           Provide us with one or more Payment Methods. “Payment Method” means a current, valid, accepted method of payment, as may be updated from time to time and which may include payment through your account with a third party.
•           Personally, and manually create your account without using any automated means, except for any auto-complete feature offered by your internet service provider. A third party may not create an account for you and you must not allow any third party to use your information to create an account.
•           Not be a national or resident of one of US embargoed or sanctioned countries.

The customer who created the account and whose Payment Method is charged (the “Account Owner”) has access to and control over the account.
All actions taken in your account and all activities occurring will be deemed to be on your behalf and in your name and are your responsibility.

To maintain control over the account and prevent anyone from accessing the account, we strongly encourage you to keep the login credentials of your User Account confidential and allow such access only to people you trust. The account information you provide us must be your own (or your company’s), and be accurate and complete, as we may use it to identify the actual owner of the User Account submitted to us.
Account owners are not allowed to share their account, log-in or any other access related credentials with any other party unless explicitly stated otherwise in the details related to the specific plan they purchased. Absent an explicit multi-user authorization, all accounts are intended for single use only. You are responsible for updating and maintaining the accuracy of the information you provide to us relating to your account. We can terminate your account or place your account on hold in order to protect you and/or Transcription Puppy. You must immediately notify us of any unauthorized use of your account. We will not be liable for any loss or damage from your failure to comply with this security obligation.
In case a User Account is disputed, we reserve the right to determine the ownership of such User Account based on our reasonable judgment. 

Transcription Puppy does not provide the equipment to access our Services. You are held responsible for all fees charged by third parties related to your access and use of our Services (e.g., charges by Internet service providers).
Transcription Puppy reserves the right to modify or discontinue, temporarily or permanently, all or any portion of our services without notice. Transcription Puppy will not be liable to you or to any third party for any modification, suspension, or discontinuance of all or any portion of our Services.
Transcription Puppy also reserves the right, in our sole discretion, to reject, refuse service, or delete any User data, and to restrict, suspend, or terminate your access to our services at any time, for any reason, without prior notice, and without liability.

Where no specific agreement has been made, invoices shall be paid in advance and in full, without any deductions.
Please note that Transcription Puppy will not start to work on your transcription unless payment is received in full.


To use the service you must provide one or more Payment Methods. You can update your Payment Methods by going to the “Account” page of our Website. Following any update, you authorize us to continue to charge the applicable Payment Method(s). You authorize us to charge any Payment Method associated to your account in case your primary Payment Method is declined or no longer available to us for payment. You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your account, we may suspend your access to the service until we have successfully charged a valid Payment Method. For some Payment Methods, the issuer may charge you certain fees relating to the processing of your Payment Method. Check with your Payment Method service provider for details.

You must provide current, complete, and accurate billing and credit card information, and agree to pay all costs of collection, including attorney’s fees and costs, on any outstanding balance. In certain instances, the issuer of the credit card may charge a foreign transaction fee or related charges, which you shall be responsible to pay.
Fees do not include any local, state, federal or foreign taxes, levies, duties, or similar governmental assessments of any nature, including value-added, use or withholding taxes (collectively, “Taxes”). You are responsible for payment of all Taxes associated with its purchases hereunder, and any related penalties and interest. If your payment fails, and after we have reached out to you, Transcription Puppy reserves the right to suspend or terminate access to the Application Services and delete the User Content.

Transcription Puppy guarantees that the delivered work will be at least 99% accurate. If the delivered work is not 99% accurate, we will be happy to review it again, or offer next project free of charge up to the same value.

We offer a refund and allow the cancelation of the order if the transcription is in process or whenever payment has been received but the transcription has not already started.
Orders cannot be cancelled once transcriptions are delivered to the customer.

Transcription Puppy agrees that the services provided hereunder and the resulting work product, including, but not limited to the transcriptions and captions, are provided at your request and the transcriptions and captions, each and every aspect thereof, are "commissioned works." Subject to the receipt of full payment for services rendered, you shall be, and remain at all stages of completion, the sole and exclusive owner of the transcriptions and captions and all right, title, and interest in them. Therefore, upon receipt of full payment and to the fullest extent allowable and for the full term of copyright, Transcription Puppy hereby irrevocably assigns to you all right, title, and interest in the transcriptions and captions, including without limitation all rights of copyright and other proprietary rights of any kind or nature, in and to the transcriptions and captions in perpetuity and throughout the universe in all languages and in all media and forms of expression and communication now known or later developed. To the extent legally permissible, Transcription Puppy hereby waives all rights (if any) of "droit moral", rental rights, and similar rights in and to the transcriptions and captions, and each and every aspect thereof, and the services. For the avoidance of doubt, and subject to the receipt of full payment, you shall have the right to revise, condense, abridge, expand, adapt, change, or otherwise modify the transcriptions and captions and each and every aspect thereof, in any manner you may determine in your sole discretion and without our consent. Transcription Puppy shall have no rights of any kind in the transcriptions and captions, and no rights are reserved by us.

You shall use our Services only in compliance with all applicable laws, including any applicable data protection and privacy laws, and the terms of this Agreement.
National or residents of one of US embargoed or sanctioned countries are not granted access to our services.
You shall not and shall not permit or authorize any third party to:
•           Copy, rent, sell, lease, sublicense, distribute, assign, or otherwise transfer or encumber rights to our Services, use our Services for the benefit of any third party, or make our Services available to anyone other than its Users.
•           Use our Services to send spam or otherwise duplicative or unsolicited messages in violation of applicable laws, or to process, send or store Sensitive Information, infringing or unlawful material, viruses, worms, time bombs, Trojan horses or other harmful or malicious code, files, scripts, agents or programs.
•           Circumvent or disable any digital rights management, usage rules, or other security features of the Services, or otherwise attempt to gain unauthorized access to, or disrupt the integrity or performance of, the Services or the data contained therein.
•           Modify, copy, translate, enhance, decompile, disassemble, reverse engineer, or create derivative works based on our Services, or any portion thereof.
•           Access or use our Services for the purpose of building a competitive product or service or copying its features or user interface.
•           Remove, alter, or obscure any copyright, trademark or other proprietary notices appearing in or on the Service.
•           Use our Services in a manner that overburdens, or that threatens the integrity, performance, or availability of, the Services.
If you are in a country outside Hong Kong, it is your responsibility to determine that you are in compliance with the laws of that country. You agree to indemnify and hold us harmless from any losses, including attorney fees that result from your breach of any part of these warranties.
You agree that you will not use the content accessed through the Website in any country or in any manner prohibited by any applicable laws, restrictions, or regulations.
“Sensitive Information” shall mean:
•           information under regulatory or contractual handling requirements (e.g., Payment Card Industry Data Security Standards), including, but without limitation, financial account numbers, debit or credit card information, magnetic stripe data, or card verification values.
•           Government issued personal identifiers, including, but without limitation, passport numbers, or other state issued identification numbers.
•           Bio-metric identifiers, including without limitation, genetic data, or health data.
•           Personally identifiable information collected from children under the age of 13 or from online services directed toward children.
•           Real time geo-location data which can track or identify an individual’s precise movements.
•           Passwords, authentication/authorization credentials, business secrets deemed highly confidential (e.g., highly-confidential business strategies and communications, sensitive attorney-client privileged and confidential communications); export-controlled information for which you have not obtained all required export licenses or government approvals.
•           Other information the unauthorized disclosure of which could cause material, severe, or catastrophic harm or impact to any data subjects or third parties.

All of the intellectual property rights in and to our website belong to us and our licensors. We may update and change the materials available on our website, including by removing materials, at any time in our discretion without notice to you. You may download or print sections of our website if needed for your own personal use, but otherwise you
may not reproduce any part of our website without our express prior consent. To the extent that our website contains functionality that allows you to access or download specific materials through our website, your use of that functionality and the downloaded materials may be subject to separate terms and conditions which you will be asked to read and accept at the relevant time.

To the fullest extent permitted by the applicable law, Transcription Puppy offers the website and service as-is and makes no representations or warranties of any kind concerning the website or its service, express, implied, statutory or otherwise, including, without limitation, merchantability, fitness for a particular purpose. Transcription Puppy does not warrant that the functions or content contained on the website or service will be uninterrupted or error-free, that defects will be corrected, or that our servers are free of viruses or other harmful components. Transcription Puppy makes no representation or warranty that the information provided through the service, regardless of the source, is accurate, complete, reliable, current, or error-free. Transcription Puppy disclaims all liability for any inaccuracy, error, or incompleteness in the service. No advice or information, whether oral or written, obtained by user from Transcription Puppy or through or from the services will create any warranty not expressly stated in this agreement.

While we use reasonable care and skill in operating our website, we cannot promise that our website will always be available, meet your requirements or be completely free of faults, errors or compromise from cybersecurity events. Except to the minimum extent required by applicable law and then only to that extent, in no event will Transcription Puppy, its employees, officers, directors, affiliates or agents be liable to you on any legal theory for any incidental, direct, indirect, punitive, actual, consequential, special, exemplary or other damages, including without limitation, loss of revenue or income, lost profits, pain and suffering, emotional distress, cost of substitute goods or service, or similar damages suffered or incurred by you or any third party that arise in connection with the website, your use of our services and service content (or the termination thereof for any reason), even if Transcription Puppy’s team has been advised of the possibility of such damages.
Under no circumstances will the total liability of us arising out of or related to your use of the services and service content (including but not limited to warranty claims), regardless of the forum and regardless of whether any action or claim is based on contract, tort, or otherwise, exceed the amounts, if any, that you have paid to us the month before.

Transcription Puppy makes no guarantee or representation of any kind concerning the results of your use of the Website or Service. Any testimonials or examples displayed or depicted through Transcription Puppy’s Website, programs, and/or the Service are only examples of what may be possible. There can be no assurance as to any particular outcome, including increased income, sales, and/or any other outcome, based on the use of the Service or any other products, programs or service offered by us.

The Website and the Service may contain links to third party websites or other resources. You acknowledge and agree that we are not responsible or liable for the availability, accuracy, content or policies of third-party websites or other resources. Links to such websites or resources are provided only as a convenience to you and do not imply any endorsement by or affiliation with Transcription Puppy. You acknowledge sole responsibility for, and assume all risk arising from, your use of any such third-party websites or resources.

The Website, its original content, features, functionality (including look), our trademarks, service marks, logos, and Service content (“Intellectual Property”) are owned by Transcription Puppy and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. You agree to not copy, modify, imitate, use in part or in whole, create derivative works of, publicly display, publicly perform, or republish any of our Intellectual Property without the prior written permission of Transcription Puppy.
The term “content” includes, without limitation, information, data, text, photographs, videos, audio clips, written posts and comments, software, scripts, graphics, AdWords, and interactive features generated, provided, or otherwise made accessible on the Website or otherwise through Transcription Puppy.
You shall not use any metatags or any other “hidden text” utilizing Transcription Puppy or any other name, trademark or product or service name of Transcription Puppy without prior written permission. In addition, the look and feel of Transcription Puppy, including all page headers, custom graphics, button icons, and scripts, is the service mark, trademark and/or trade dress of Transcription Puppy and may not be copied, imitated or used, in whole or in part, without prior written permission.

We will manage any personal information that we collect through our website in accordance with our Privacy Notice, which you can access here.
Transcription Puppy is designed to enable you to learn more about how your visitors (your “Visitors”) use your website or product by giving you the ability to collect information based on their interaction. Transcription Puppy does this in part using a tracking code placed on your User’s device from your server. Some information is automatically collected from or about your Visitor when you use our Services. If you integrate the official Transcription Puppy tracking code in your product or website it may by default collect Visitor data including but not limited to: the time of an event, the elements a Visitor has interacted with, metadata and other details about these elements, and how a Visitor came to your site.
We collect, store, and use your Visitor data on our servers to provide you with the ability to better maintain and improve your Services. We may also use data in an aggregated form for our own purposes.
Our Services transfer data to servers that store User data in the EU. We only share User information with others under special circumstances as follows:
•           To comply with laws or to respond to lawful requests and legal process (provided that Transcription Puppy will endeavour to notify you if Transcription Puppy has received a lawful request for your information).
•           To protect the rights and property of Transcription Puppy, customers, and others including to enforce our agreements, policies, and terms of use.
•           In an emergency, including to protect the personal safety of any person; And for the purposes of a business deal (or negotiation of a business deal) involving sale or transfer of all or a part of our business or assets (business deals may include, for example, any merger, financing, acquisition, divestiture, or bankruptcy transaction or proceeding).
•           Transcription Puppy provides you with access to your Visitor data. We also take commercially reasonable steps to safeguard Visitor and User data.
You agree to provide appropriate notices to your Visitors about, and if required by applicable laws obtain appropriate consent from Visitors for, your information collection and use practices relating to your use of our Services and your use of cookies for tracking purposes. Appropriate notices may include a notice in the form of a privacy notice posted on your site.
Transcription Puppy may also collect registration and other information about you as our customer.

You agree to defend, indemnify and hold harmless Transcription Puppy,  its officers, directors, shareholders, predecessors, successors in interest, employees, agents, subsidiaries and affiliates, from any demands, loss, costs, damages, expenses (including attorneys’ fees), claims and liability caused by your use of this website, our Services, User’s violation of this Agreement, User Content, or User’s violation of any rights of a third party through the use of our Services.

A Party has the right to terminate the Agreement with immediate effect if the other Party (I) substantially breaches the terms and conditions of the Agreement and has not rectified the breach within thirty (30) days of receiving a written request from the other Party; or (II) is declared bankrupt or placed into liquidation.
Transcription Puppy has the right to terminate the Agreement with immediate effect or discontinue the service delivery for the duration of the delay if the Customer neglects to pay the contractual fees as agreed.
If a Party terminates the agreement pursuant to this section, Transcription Puppy is entitled to charge the payments accrued prior to termination of the agreement from the Party.

If any provision of this Agreement shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable the invalidity or unenforceability of such provision shall not affect the other provisions of this Agreement and all provisions not affected by such invalidity or unenforceability shall remain in full force and effect. The parties hereby agree to attempt to substitute for any invalid or unenforceable provision a valid or enforceable provision which achieves to the greatest extent possible the economic, legal and commercial objectives of the invalid or unenforceable provision.

The waiver by either party of a breach or default of any of the provisions of this Agreement by the other party shall not be construed as a waiver of any succeeding breach of the same or other provisions of this Agreement, nor shall any delay or omission on the part of either party to exercise or avail itself of any right power or privilege that it has or may have hereunder operate as a waiver of any breach or default by the other party.

A Force Majeure Event refers to such an exceptional and influential event that it prevents fulfilling the contract correctly; that has occurred after signing the contract; that is independent of the Parties; and that is something the Parties could not have considered when concluding the contract nor prevent it without undue additional costs or unreasonable waste of time. Such an occurrence may be, for example, war, rebellion, internal unrest, confiscation by an authority or seizure for the public good, bans on import and export, natural phenomena, termination of public transportation or energy supply, extensive labour dispute or fire or some other equally effective and exceptional reason which is independent of the Parties.

Transcription Puppy reserves the right, at its sole discretion, to modify or replace any part of this Agreement. You will be held responsible to check this Agreement periodically for changes. Your continued use of or access to Transcription Puppy following the posting of any changes to this Agreement constitutes acceptance of those changes.
Transcription Puppy may also offer new services in the future and/or features through the Services (including, the release of new tools and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement.
We also reserve the right to adjust pricing for our Service or any components thereof in any manner and at any time as we may determine in our sole and absolute discretion.

These terms of use are governed and construed by the laws in force in Hong Kong and are subject to the exclusive jurisdiction of the courts in that jurisdiction, except where otherwise required by mandatory law.

All notices to you will be effective when we send it to the last email or physical address you gave us or posted on our Website. Any notice to us will be effective when delivered to us at:
Evolution World Wide Limited
810C, 28 Connaught Road
Sheung Wan
Hong Kong

Congratulations! You have reached the end. Thanks for taking the time to learn about Transcription Puppy’s Terms of Service.
If you have any questions or concerns about Transcription Puppy’s services or these Terms, you may contact us by phone on +852-29896390 or by email at
 Privacy Policy

1.         GENERAL
Evolution World Wide Limited respects this notice and is committed to protecting your personal data. This privacy notice will inform you of how we look after your personal data when you visit our website (regardless of where you visit it from), engage with us in any other way, how we process our clients’ personal data when we provide our services and tell you about your privacy rights.
This website and our services are not intended for children and we do not knowingly collect data relating to children.

2.         WHO ARE WE?
We are Transcription Puppy (company name Evolution World Wide Limited and referred to as “Transcription Puppy”, “”, "we", "us" or "our" in this privacy notice). Transcription Puppy is the controller of your personal data and responsible for this website, our office is located at Unit 810C, 28 Connaught Road West, Sheung Wan, Hong Kong

We have appointed a data protection officer who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.

If you have any questions about this privacy notice or our privacy practices, please contact us in the following ways:
•           Sending us an e-mail to
•           Using our website contact form.
You have the right to make a complaint at any time to the Privacy Commissioner for Personal Data, the supervisory authority for data protection issues in Hong Kong (
We would, however, appreciate the chance to deal with your concerns before you approach the Privacy Commissioner for Personal Data.

Personal data is any information that relates to a living individual who can be identified from that information either by the information alone or together with any other information likely to come into (or already in) our possession. It does not include anonymous information. The obtaining, storing and use of personal data is governed by the General
Data Protection Regulation 2016/679 and Data Protection Act 2018.
If your place of resident is other than the EEA, please contact us for further informatio

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
•           Identity Data includes first name, last name, username or similar identifier, gender, title, date of birth, profile picture, nationality, educational details and employment details.
•           Contact Data includes residential address, email address and telephone numbers.
•           Financial Data includes bank account details.
•           Transaction Data includes details about any purchase and payments to and from you and other details of services or any other transactions you enter into through our website which may including what you have purchased, payments and card details.
•           Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
•           Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, survey responses and feedback.
•           Social Media Data including social media handles and other social media profile information that you make available to us or to the public.
•           Usage Data includes information about how you use our website, products and services.
•           Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
•           Voluntarily given information includes any information that you choose voluntarily to share in the audio files.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not voluntarily collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, you may not be able to use our services and we will notify you if this is the case at the time.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

We use technologies that are considered automated decision making or profiling. We will not make any automated decisions about you that would significantly affect you unless such a decision is necessary for entering into, or the performance of, a contract with you, we have obtained your consent, or we are required by applicable law to use such technology. You will find information on your right to object to this processing of your data below under Rights as a data subject.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
And we have implemented physical access restrictions for our data centres and authorization controls for data access as part of our information security management system.
All electronic financial transactions entered into through our website will be protected by encryption technology.
You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

We use different methods to collect data from and about you including through:
Direct interactions. You may give us your Identity, Contact, Financial, Profile, Transaction, Technical, Usage and Compliance data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes (but is not limited to) personal data you provide when you:
•           Apply for our services;
•           Create an account on our website;
•           Use our services;
•           Communicate with us;
•           Interact with us for the purpose of collaborating with us;
•           Make payments in relation to our services;
•           Subscribe to our publications;
•           Request marketing to be sent to you;
•           Enter a competition, promotion or survey; or
•           Give us feedback.
Automated technologies or interactions. As you interact with our website or any device application through which you may access our services, we will automatically collect Technical Data and Usage Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please
see our cookie notice for further details.
Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources including, but not limited to:
•           Companies that introduce you to us;
•           Delivery and postal services;
•           Card associations;
•           Government and law enforcement agencies;
•           Agents working on our behalf including fraud prevention agencies, analytics providers, advertisers;
•           Companies providing due diligence and other screening activities;
•           Media outlets (including social media outlets); and
•           Business registration websites.
All our website financial transactions are handled through the following payment services: (i) credit card or debit card processed through our Internet merchant account; and (ii) any other payment methods as defined in the relevant page of the Website. We will share information with our payment services providers only to the extent necessary for
the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
•           Where we need to use your data to provide you with our services;
•           Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
•           Where you give us express consent to use your personal data; or
•           Where we need to comply with a legal obligation.
Contact us to find out more about the types of lawful basis that we will rely on to process your personal data.

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.


Type of data

Lawful basis for processing

To register you as a new customer, including to verify your identity and to open your account.


(a) Identity

(b) Contact

(c) Financial


Performance of a contract with you;

Necessary to comply with a legal obligation (such as money laundering checks);

Necessary for our legitimate interests (e.g. risk management and fraud prevention)


To provide our services to you and manage our relationship with you (e.g. inform you of changes and correspond with you)

(a) Identity

(b) Contact

(c) Financial

(d) Transaction

(e) Marketing and Communications

Performance of a contract with you;

Necessary to comply with a legal obligation (such as money laundering checks);

Necessary for our legitimate interests (e.g. risk management and fraud prevention);

Consent in relation to Marketing and Communications

To communicate with you over phone or email or through your account

(a)   Identity

(b)   Contact

(c)   Profile

(d)   Marketing and Communications

Performance of a contract with you;

Consent in relation to Marketing and Communications


To enable you to use your account to make and receive payment transactions in fiat currency and cryptocurrency.



(a) Identity

(b) Contact

(c) Financial

(d) Transaction


Performance of a contract with you;

Necessary to comply with a legal obligation;

Necessary for our legitimate interests (e.g. risk management and fraud prevention)


To enable you to partake in a prize draw, competition or complete a survey


(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications


Performance of a contract with you once you have partaken in the events;

Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

Consent in relation to marketing communications


To administer and protect our business, your account and our website, to improve our website and products/services (including troubleshooting, data analysis, testing, system maintenance, support, security, reporting, complying with our regulatory obligations and hosting of data)


(a) Identity

(b) Contact

(c) Technical

(d) Transaction

(e) Usage


Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise);

Necessary to comply with a legal obligation

To give you, or allow selected third parties to give you, information about goods and services we think you may be interested in.




(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Technical

Consent in relation to marketing communications;

Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business,to inform our marketing strategy to develop new products/services and grow our business)

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this notice.
We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this notice.
Access to your personal data is limited to employees, agents, contractors and purchasers (or prospective purchasers) of Transcription Puppy who need access to it in order to provide you with our services; to communicate with you (including, with your consent,  to send you marketing communications); and to carry out legal or regulatory obligations.
We may also employ the services of third-party service providers to help us in certain areas, such as website hosting, physical security, marketing and market research. Where third party service providers receive your information we will remain responsible for the use of your personal data. We take appropriate steps to ensure that such third parties treat your Personal Information with the same consideration that we do.
We may from time to time be required to disclose your personal data to law enforcement bodies, regulators, tax agencies or third parties under a legal requirement or court order. We act responsibly and take account of your interests when responding to any such requests.
Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this website privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this notice.
Some of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is:
•           We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
•           Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
•           Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.
By providing us with your personal data, you expressly consent to our transferring your personal data to countries or jurisdictions which may not provide the same level of data protection as your home country, including without limitation countries or jurisdictions outside the EEA.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
We maintain a retention procedure which we apply to records in our care.  In all cases, where your information is no longer required we will ensure it is disposed of in a secure manner and, where required by applicable law, we will notify you when such information has been disposed of.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

We keep our privacy notice under regular review and may make updates and changes from time to time.
You should check this page occasionally to ensure you are happy with any changes to this notice.
We may notify you of changes to this notice by email or through the private messaging system on our website.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

16.        MARKETING 
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or services from us and you have opted in to receiving that marketing.
Third-party marketing 
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
Opting out
You can ask us to stop sending you marketing messages at any time by sending us an email to or by following the unsubscribe function present in each and every marketing communication sent to you.

This privacy notice applies only to Transcription Puppy services and information collected by our website; however, our website may contain links to third-party websites, plug-ins and applications.
Please be aware that clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. When you leave our website, we encourage you to read the privacy notice of every website you visit.

18.        COOKIES
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please check our Cookies Notice.

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please read attentively the list below to find out more about these rights:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
•           If you want us to establish the data’s accuracy.
•           Where our use of the data is unlawful but you do not want us to erase it.
•           Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
•           You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us at
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. Cookies Policy

We use cookies on our website for a number of purposes. They help us to provide you with a good experience when you browse our website and allow us to improve our site. By continuing to browse the website, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of the e-billing services.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users find what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we use and the purposes for which we use them below. We do not use all cookies all the time.
A cookie is a small file placed onto your device that enables Transcription Puppy website features and functionality. You can find out more information about cookies at  Cookies enable us to identify your device, secure your access to Transcription Puppy client area, and even help us know if someone attempts to access your account from a different device. Cookies also enable you to easily share content. We use cookies on our site. Any browser visiting these sites will receive cookies from us.

If you’re signed in to Transcription Puppy website, cookies help us show you the right information and personalize your experience.
We use cookies to enable and support our security features, and to help us detect malicious activity that may result in a data breach and violations to our Privacy Notice.
Preferences, features and services
Cookies can tell us which language you prefer and what your communications preferences are. They can help you fill out forms on Transcription Puppy website more easily. They also provide you with features, insights, and customized content.
Performance, Analytics and Research
Cookies help us learn how well our site and plugins perform in different locations. We also use cookies to understand, improve, and research products, features, and services, including when you access our websites from other websites, applications, or devices such as your work computer or your mobile device.
Advertising, recommendations, insights and measurement
We, and third-party solution providers, may use cookies to show you relevant advertising both on and off website, also to evaluate our website’s advertising and promotional effectiveness, gain insight into the nature of our audience so we can tailor our content and marketing strategy accordingly, as well as to provide interest-based advertising on our websites and on other websites which are tailored to your interests and preferences.

3.         WHAT IS DO NOT TRACK (DNT)?
DNT is a concept that has been promoted by regulatory agencies such as the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for allowing Internet users to control the tracking of their online activities across websites by using browser settings. The World Wide Web Consortium (W3C) has been working with industry groups, Internet browsers, technology companies, and regulators to develop a DNT technology standard. While some progress has been made, it has been slow. No standard has been adopted to this date. As such, we does not generally respond to “do not track” signals.

Cookies and other ad technology help us understand and improve our service. They also help us provide aggregated auditing, research, and reporting for advertisement purposes, understand and improve our service.
If you are logged in on any of our websites or another service that references this Cookie Policy or browsing a third party partner site of website and one of our cookies on your device identifies you, your usage (such as your browsing behaviour) and log data (such as your IP address), will be associated by us with your account. We also use aggregate data from third parties and data from your profile and website activity.
If you log in/register/subscribe to our newsletter or contact us through our website on a browser, may still continue to log your interaction with our services on that browser for up to 30 days in order to generate usage analytics for our services.
Unless you clear these cookies from your browser, we may use this information to:
•           provide more relevant, interest-based advertising;
•           detect and defend against fraud and other risks to protect users and partners;
•           improve our products and service.

The cookie table below lists some of the third party cookies on our website. Please note that the names of cookies may change over time. Please also note that third-party website you may be redirect to probably use other third-party cookies. If you want to learn more about third party cookies used in our website, contact us as per your convenience.
Google Analytics – we may use Google Analytics to collect data about website usage. This data does not include personally identifiable information. You can view the Google Privacy Policy here:
Google reCAPTCHA – We may use reCAPTCHA solution for preventing spam requests on our public contact forms, and user signup pages.
-cloudflare – we may use to cloudflare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. You can view the cloudflare Privacy Policy here:   – We may gather analytical data about how you engage with our advertising to improve advertising relevance and website performance. The cookie does NOT in any way identify you or give access to your device.

We have a legitimate interest to use cookies so that we can show you adverts we believe you might be interested in, to control the number of times you see an advert and to measure the effectiveness of a campaign. We advertise on our site and in our newsletters to help keep the content free for our audiences.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. Most browsers allow you to control cookies through their settings preferences, you do this through your browser settings. Each browser is a little different, so look at your browser’s help menu to learn the correct way to modify your cookies.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. For further information on how to do this visit
You can also clear cookies previously installed on your computer, how to accomplish this changes from browser to browser and you can find how to perform the clearance of cookies in your browser here:
However, please note that if you limit the ability of Transcription Puppy website to set cookies, you may worsen your overall user experience and won’t be able to access some of the website’s functionalities.

7.         CHILDREN is not intended for children under 16 years of age. If we learn we have collected or received Personal Data from a child under 16 we will delete that information straight away. If you believe we might have any information from or about a child under 16, please contact us immediately at

Any changes we may make to our cookies policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our cookies policy.

9.         CONTACT
Questions, comments and requests regarding this cookie policy are welcomed.
We have appointed a data protection officer who is responsible for overseeing questions in relation to this cookies policy. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.
If you have any questions about this privacy notice or any question related to how we manage your personal data, please contact e-mail us at